LG smart TVs accused of monitoring viewers without consent
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LG smart TVs accused of monitoring viewers without consent

LG smart TVs accused of monitoring viewers without consent

Information collection disabled in settings, but information still sent, blogger says

The Associated Press

Nov 21, 2013

LG Electronics Inc. said it is investigating a claim that some of its smart TVs send information on home viewing habits back to the company without consent.

The investigation comes after Jason Huntley, a 45-year-old IT consultant in Britain, detailed in his blog how his LG smart TV logged the channels he was watching and sent the data to LG.

He said the company continued to collect which channel he was watching even after he disabled the information collection feature.

“The (LG) server acknowledges the successful receipt of this information back to the TV,” he said in an email. The information appeared to be sent to LG unencrypted, he said.

Also collected were the names of files saved in an external USB hard drive plugged into the TV as well as the TV’s unique identification information.

The world’s second-largest TV maker said Thursday that customer privacy is its top priority and takes the issue very seriously.

Customer directed to retailer

However, when Huntley asked LG about the data collection last week, the company blamed a TV retailer for not disclosing the company’s terms and conditions when he made the purchase.

LGDISPLAY-EARNINGS/

LG introduced an ad platform to target its smart TV users in 2012. The LG Smart AD lets advertisers reach target audiences by utilizing device information, location and details such as age and gender, LG says on its website. (REUTERS)

“As you accepted the Terms and Conditions on your TV, your concerns would be best directed to the retailer,” LG said in an email to Huntley that outlined the response from the company’s U.K. head office.

LG introduced an ad platform to target its smart TV users in 2012. The LG Smart AD lets advertisers reach target audiences by utilizing device information, location and details such as age and gender, LG says on its website.

However it was not immediately clear which features in LG’s smart TVs were triggering the data monitoring.

Continue reading at LG smart TVs accused of monitoring viewers without consent – Technology & Science – CBC News.

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One Response to "LG smart TVs accused of monitoring viewers without consent"

  1. Prepper Podcast on Facebook  November 27, 2013 at 12:31 am

    LG Promises to Stop Spying on People with Its Smart TV | Prepper Podcast Radio Network commented on Prepper Podcast Radio Network:

    […] LG smart TVs accused of monitoring viewers without consent […]

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