Jan. 30, 2013 10:19am Liz Klimas
Last week, some customers of an Arizona utility company were a shocked by the notice they received along with their monthly bill. The bill stuffer informed them in the coming months they would see a new charge in light of the success of energy efficiency measures.
The new fees came as a shock to customers who had been sold on conservation measures in part because of the promise of the savings that would come from compact-fluorescent bulbs, low-flow toilets and other efficient practices.
When APS customer Bill Plesha received this notice in the mail last week, he told the local news channel 3 On Your Side he was “upset” because his family had done “everything they have asked us to do, as have many other customers.”
“Somehow to me, the logic there does not make sense,” Plesha continued.
Other customers had similar thoughts as well: